Privacy policy

PRIVACY POLICY Last updated: December 3, 2024

This Privacy Policy describes how Vint Collective, previously known as South West Wino’s, ("we," "us," or "our") manages your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable laws. By using or accessing our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the services. 

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. Updates will be posted with a revised "Last updated" date.

2. Collection of Personal Information

We collect personal information:
-          Directly from you (e.g., when you create an account or place an order).
-          Automatically through cookies and similar technologies.
-          From third parties such as payment processors or service providers.
You may interact with us anonymously or pseudonymously where practical.

3. Use of Personal Information

We use personal information to:

-          Provide and improve our services.
-          Process transactions and manage accounts.
-          Communicate with you, including marketing (subject to consent).
-          Detect and prevent fraud.

4. Disclosure of Personal Information

We may disclose information:
-          To service providers (e.g., IT, shipping, or payment processors).
-          As required by law.
-          To protect our rights or comply with legal obligations.
-          With your consent.

5. Cookies and Tracking Technologies

Our Site uses cookies to improve functionality, analytics, and advertising. You can manage cookie preferences in your browser settings, though some features may be impacted.

6. Security of Personal Information

We implement security measures to protect your personal information. However, no system is completely secure. Notify us immediately if you suspect unauthorized access to your account.

7. Data Breach Response

In the event of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme.

8. International Transfers

Personal information may be processed outside Australia. Where applicable, we ensure safeguards such as standard contractual clauses to protect your data.

9. Your Rights

You have the right to:
-          Access, correct, or delete your personal information.
-          Opt out of marketing communications.
-          File a complaint with the OAIC if dissatisfied with our response. Visit www.oaic.gov.au for more details.

10. Complaints and Contact Information

For privacy-related inquiries or complaints, contact us at:
Email: wine@vintcollective.com.au
Mail: PO Box 123, Vasse, WA, 6280
Phone: 0439 980 306 

For unresolved complaints, you may contact the Office of the Australian Information Commissioner (OAIC): Website: https://www.oaic.gov.au Phone: 1300 363 992 

Thank you for trusting Vint Collective.